Refund & Return Policy

At Silvaniya, we maintain strict quality standards. Due to the nature of jewellery, returns are limited and subject to the conditions outlined below.

We accept returns ONLY if:

• Product is damaged on delivery
• Wrong item was delivered
• There is a manufacturing defect

To initiate a return, you must:

• Inform us within 48 hours of delivery
• Provide an unboxing video as proof (mandatory)

We DO NOT accept returns for:

• Change of mind
• Size issues (unless wrong size delivered)
• Minor color/finish variations due to screen settings
• Used or worn products
• Products without original packaging

• Once a return is approved, the refund is processed within 5–7 business days
• Refund will be issued to the original payment method

We may allow an exchange (on a case-by-case basis) if:

• The product is unused and in original condition
• The request is made within 48 hours of delivery

Applicable shipping costs may apply for exchanges.

• Orders can be cancelled before dispatch only
• Once an order has shipped, cancellation is no longer possible

For lost shipments, please contact us promptly so we can investigate with the logistics partner.

We reserve the right to:

• Reject suspicious or duplicate return claims
• Permanently block users who abuse the return policy
• Take legal action in cases of proven fraud

Vernium Gold Private Limited